Mark J. Izzo
Founder and Principal
Mark founded Converge based on the belief that with proper communication, training, alignment of goals, and measurements and rewards, employers could significantly increase employee engagement and performance.
Prior to founding Converge, Mark was the Chief Administrative Officer for a large Philadelphia based non-profit organization. In this capacity, he was responsible for strategy and operations support of five subsidiary companies for this $250 million Foundation. He also served in the capacity of Chief HR Officer for 10 years before assuming the responsibilities of Chief Administrative Officer.
Today Mark utilizes his HR and business operations expertise to consult with organizations on the significant challenges and costs associated with pay, employee benefits, turnover and organizational performance. He also provides companies expertise in the areas of overall HR operations, planning and implementation.
Mark received his undergraduate degree and his M.B.A. from LaSalle University in Philadelphia. He is an active member on the Governance Boards of several Philadelphia health care providers, a global eye care foundation, and is a member of the The Union League of Philadelphia. When not busy with his duties as bossman, Mark enjoys spending time on his boat down the shore and perfecting his winemaking skills.
Pamela S. Rockacy, CEBS
Director of Benefits
Pam joined Converge in May of 2007 and has over 28 years of experience in the Employee Benefits field. She has worked extensively with Health and Welfare Plans as well as Retirement Plan Sales and Administration. In her position as the Director of Benefits, she is directly responsible for the Converge benefits practice. Pam and her staff orchestrate benefit sales and administration, compliance, contract oversight and client relations.
Prior to joining Converge, Pam managed the employee benefits area at Cigna and was primarily focused on Retirement Plan Sales and Administration. She has also worked as a consultant for a major auto maker and a large banking organization creating employee benefit service centers, training seminars and compliance procedures. Pam specializes in providing creative and cost effective solutions for rising employee benefit costs. She places the highest value on the long standing relationships with her clients.
Pam received her Certified Employee Benefits Specialist certification through The Wharton School at The University of Pennsylvania. She has a B.S from Penn State University and holds a paralegal certificate in Employee Benefits plans. Pam has two wonderful daughters who share her avid support of any and all things Penn State. She is an outdoor enthusiast who enjoys her weekly tennis matches, and continues the struggle to lower her golf handicap.
Susanna A. Izzo
Analyst
Susanna has over 20 years of experience in the Accounting field. She has been with Converge since its founding in 2005. Susanna received her BS in Accounting and MBA from Drexel University. She is a Certified Public Accountant and provides analytical support to clients as part of the Converge team.
Prior to working at Converge, Susanna worked in Public Accounting and the Finance department of a Philadelphia non profit organization. She also spent 12 years playing various roles in the finance department of a software company. Susanna currently works in conjunction with the HR and benefits teams at Converge to provide analysis and oversight.
Drawing from her Italian heritage, Susanna has a love for cooking and drinking good wine, especially the Izzo homemade varieties. When not at work, Susanna juggles the demands of her two sons and being married to the boss.
Jamee L. Rivers
Senior HR Consultant
Jamee has over 15 years of Human Resource Management experience in multiple industries including Healthcare, Non-profit, Manufacturing, Distribution, International Financial Services and Technology. Jamee has been with Converge since March 2008.
Jamee currently works on site with a client as a Human Resource Director. Her human resources experience and expertise includes a broad range of skills including, Talent Acquisition, Performance Management, Compensation, Employee Relations, Benefits Administration and HRIS & Payroll Implementation. She is excellent at building strong relationships with her clients. Jamee manages multiple client projects and achieves very high results.
Jamee is a member of the Society for Human Resource Management and the Delaware County Human Resources Association SHRM Chapter. She sits on the Board of the Delaware County Human Resources Association and chairs the Foundation Committee. Jamee enjoys spending time with her family both here and in Florida, and is very active with her two young children.
Mark S. Mason, PHR
Senior HR Consultant
Mark has a PHR Certification from The National Society for Human Resources Management and a B.S. in Psychology from Ursinus College. Mark has 18 years of management experience in the non-profit industry. His solid human resources management background includes a broad range of leadership teaching, team building, coaching, program development and administrative skills. Mark has been with Converge since March of 2008 as an outsourced HR Director.
He is an articulate communicator and astute motivator, with strong presentation, consultative, listening and relationship building skills; capable of directing and influencing others, or contributing to collaborative endeavors. A skilled organizer and resourceful problem solver; able to exercise sound judgment, implement positive change, manage multiple projects/programs and achieve bottom line results. Attentive to detail, thorough and analytical, with the insight to identify problems and the creativity to locate solutions.
Mark is a member of the National and Lehigh Valley Society of Human Resources Management. When not at work Mark coaches youth football and lacrosse. He is a US National Lacrosse Member.
Caroline M. Renzulli
Communications Consultant
Caroline graduated from Villanova University with a B.A in Communication, specializing in interpersonal communication. She has a diverse background in the fields of marketing and communication. She has previously worked as a regional representative in Barcelona, Spain for an online travel guide and as a campus representative for Villanova University. Caroline has been with Converge since May of 2008 as a Communications Consultant. Since joining Converge, she has focused on various marketing initiatives including branding, customized marketing materials, social media, newsletters and benefits communication.
Caroline is an eager learner and loves the thrill of a new challenge. She is excited by the new trends in social media and ever evolving mediums through which we communicate.
Caroline loves to experience new people, new places, and different cultures. She lives for Villanova Basketball season. When not spending time with her two dogs, Caroline plays softball and even a little football, wearing number 51 for her all time favorite athlete, Bernie Williams.
Laura E. Sweeney
HR Consultant
Laura received her BFA in musical theatre from Clarion University of Pennsylvania and also obtained the Essentials of HR Management certification from Villanova University. She is currently pursuing her PHR at Villanova.
Laura has been working in HR since 2006 where she began her career in a Continuing Care non profit organization. She joined Converge as an outsourced HR Consultant in March of 2009. She has a passion for employee relations and enjoys expanding her HR knowledge through learning from other Converge Staff.
Laura is the resident singer at Converge and can belt out a mean “happy birthday,” among others. When not at work she enjoys her second life as a singer and spending time with family and friends.
Jill E. Adams, PHR
HR Consultant
Jill has a PHR certification from The National Society for Human Resources Management and a B.S. from The Pennsylvania State University. Jill has 9 years of experience in Human Resources, focusing on recruiting, retention and new hire on-boarding. She continues to grow as a Human Resources consultant and has a thirst for knowledge.
Jill started with Converge in October 2009 as an outsourced Human Resources Coordinator/Recruiter. She continues to expand her role at Converge in taking on various client work and outsourcing projects.
Jill is a member of the National and Delaware County Society of Human Resources Management. She has a reputation for being the most inquisitive member of the Converge team. When not at work Jill enjoys spending time with her family and friends and giving back to her community.
Robin J. Young
Customer Service Representative
While residing in California, Robin accumulated over a decade of experience in medical office management. She ran hospital units as well as private offices in Beverly Hills. Robin comes to Converge with top notch customer service skills and a thorough knowledge of the insurance carriers as well as the providers. She knows the language to interface with the customer service departments of large insurance companies, and can still connect with the back office billing departments of small regional physicians.
Robin is extremely organized, detail oriented and thorough. She can manage multiple projects and creatively identify solutions.
Robin attended Central Michigan University. She is a member of Chester Valley Golf Club and plays doubles on their top seeded tennis team. She is active with her two children and loves to travel.
